Product support
Help, without the run-around.
Mind Minder support · Melbourne, Australia
Mind Minder is not an emergency service. In Australia, call 000. For 24/7 crisis support, call Lifeline on 13 11 14.
Contact us
Email hello@mindminder.io. Include your device type, app version, what you expected, and what happened. Please do not send diagnoses, private conversations, recordings, passwords, or verification codes.
Account access
Mind Minder uses email confirmation links. Open the newest email on the same device when possible. If the link has expired, request a fresh one from the sign-in screen. You can always continue without an account and use the core tools.
Voice and audio
Microphone access is optional. If voice input is unavailable, type the question. Read-aloud can be changed in Me. Mind Minder does not record in the background.
AI availability
If the online service is unavailable, the mobile app keeps a deterministic offline guide available. The browser app requires an internet connection. AI suggestions can be wrong or incomplete; keep your own judgement and seek qualified human help for medical, legal, financial, crisis, or high-stakes decisions.
Delete your account
Use the account controls in Me to delete your account. If you cannot access the app, email us from the account address with the subject “Delete my Mind Minder account.” We will verify the request without asking for your password.